Confident With Tech Membership Terms & Conditions

Last updated: 30/05/2026

These Terms & Conditions apply to the Confident With Tech Membership. By purchasing, using, or receiving support through a membership, you agree to the terms below.

Please read these terms carefully before joining.

1. About Confident With Tech

Confident With Tech provides friendly, practical technology help for individuals who want support with everyday devices, apps, online accounts, smart devices, online safety, and general digital confidence.

Our services may include support with phones, tablets, computers, laptops, email, WhatsApp, photos, printers, online accounts, passwords, scam awareness, device setup, app support, and similar everyday technology needs.

Confident With Tech is operated by:

Business name: Confident With Tech
Email: luke@confidentwithtech.co.uk
Phone / WhatsApp: +44 7777 624123
Website: www.confidentwithtech.co.uk
Service area: Hertfordshire, Bedfordshire, Cambridgeshire, and Suffolk

2. Membership Overview

The Confident With Tech Membership gives members access to selected technology support benefits during the membership period.

Membership is designed to provide reassurance, guidance, and practical help when technology becomes confusing, frustrating, or stressful.

Membership benefits vary depending on the plan selected at the time of purchase. Your chosen plan will show what is included before you complete your purchase.

Depending on your plan, benefits may include:

  • Friendly, patient technology support

  • In-person home visits

  • WhatsApp support

  • Priority booking

  • Support with everyday technology

  • Online safety and scam awareness guidance

  • Annual device health check

  • Practical help with phones, tablets, computers, printers, apps, passwords, online accounts, and similar everyday technology

  • Guidance to help you feel more confident and capable using technology

3. Membership Plans, Pricing & Included Visits

Membership prices vary depending on the plan selected.

Memberships may be available as monthly or annual payment options. Where an annual payment option is available, it is priced at 20% less than paying monthly for the same plan over the same membership term.

The number of included Visits varies depending on the membership plan selected.

A “Visit” means one booked support appointment, either in person or, where suitable, by remote support or WhatsApp guidance.

Each Visit lasts until the agreed queries or problems have been resolved, or for a maximum of 90 minutes, whichever comes first.

If further support is needed after the Visit ends, a further Visit may need to be booked.

4. Minimum Term

All Confident With Tech Memberships have a minimum term of 12 months, unless clearly stated otherwise in writing.

By purchasing a membership, you agree to the 12-month minimum term and remain responsible for the full membership cost for that term.

The membership does not automatically renew at the end of the 12-month term.

If you wish to continue after the minimum term, you will need to renew or purchase a new membership.

5. What Is Included

Your membership includes the benefits shown in your chosen plan.

Support may include help with:

  • Phones, tablets, computers, laptops, and printers

  • Email accounts and messaging apps

  • WhatsApp and video calling

  • Photos, files, storage, and basic organisation

  • Online accounts and passwords

  • App setup and everyday app use

  • Scam awareness and online safety

  • Device settings and general troubleshooting

  • Smart devices, where suitable

  • General confidence-building and technology guidance

Support is intended to be friendly, practical, and easy to understand. We aim to explain technology clearly without confusing jargon.

6. WhatsApp Support

Where WhatsApp support is included in your plan, this is designed for reasonable help, guidance, reassurance, and simple troubleshooting.

WhatsApp support is not intended to replace a full Visit where an issue is complex, time-consuming, requires hands-on support, or involves multiple devices or accounts.

Where a query cannot reasonably be resolved by WhatsApp, we may recommend booking a Visit.

WhatsApp support is subject to fair usage and availability.

7. In-Person Home Visits

Where in-person support is included in your plan, Visits may take place at your home or another agreed suitable location.

You are responsible for ensuring that the location is safe, accessible, and suitable for the support being provided.

We reserve the right to leave or refuse to continue a Visit if the environment is unsafe, inappropriate, or uncomfortable.

8. Service Area

Confident With Tech currently covers:

  • Hertfordshire

  • Bedfordshire

  • Cambridgeshire

  • Suffolk

If a membership is purchased for an address outside of the catchment area and this has not been discussed and agreed with Confident With Tech before purchase, the membership will be cancelled and refunded.

We may also refuse or cancel a membership where we are unable to reasonably provide in-person support to the address supplied.

9. Booking Visits

Visits must be booked in advance and are subject to availability.

Members receive priority access to available appointments, but specific appointment dates and times cannot be guaranteed.

You are responsible for ensuring that:

  • You are available at the agreed Visit time

  • The relevant device, charger, accessories, and account details are available

  • You have internet access where needed

  • You have permission to access any device, account, or information you ask us to help with

  • You have backed up important data where possible before the Visit

If an issue cannot be resolved during one Visit, we may recommend a further Visit, a specialist provider, or another appropriate next step.

10. Rescheduling Visits

If you need to reschedule a Visit, you must give at least 24 hours’ notice.

Where at least 24 hours’ notice is given, we will do our best to rearrange the Visit to a suitable alternative date and time.

If less than 24 hours’ notice is given, the Visit may be marked as redeemed.

We understand that genuine emergencies can happen and will always try to be fair and reasonable where possible.

11. Missed Visits

If you miss a booked Visit, are not available at the agreed time, or fail to provide access to the agreed location, the Visit will be marked as redeemed.

If you are late to a Visit, the Visit may still end at the originally planned end time.

If we are unable to complete a Visit because you do not have access to the required device, password, account, charger, internet connection, or other essential information, the Visit may still be marked as redeemed.

12. Unused Visits

Unused Visits do not roll over by default.

Any unused Visits expire at the end of the membership term unless otherwise agreed in writing.

From time to time, Confident With Tech may offer renewal promotions that allow unused Visits to roll over into a renewed membership. These offers are occasional, discretionary, and not guaranteed.

13. Payments

Payments must be made using the payment method agreed at the time of purchase.

Membership pricing varies depending on the plan selected.

If payment fails, we may contact you to request updated payment details. If payment remains unpaid, we may pause or cancel access to membership benefits until the outstanding amount is paid.

Where the membership is paid monthly, you remain responsible for all payments due during the 12-month minimum term.

14. Refunds & Change of Mind Policy

You may cancel for a change of mind within 14 days of purchase, provided no membership service has been used.

The change of mind period ends at the earlier of:

  • 14 days after purchase; or

  • the point at which any membership service is used.

A membership service may include, but is not limited to:

  • Booking or receiving a Visit

  • Using WhatsApp support

  • Receiving personalised advice or support

  • Accessing any member-only benefit

Once any membership service has been used, the membership is no longer refundable for change of mind, unless required by law.

Nothing in these terms affects your statutory rights.

15. Cancelling Your Membership

You can request to cancel your membership by contacting:

Email: luke@confidentwithtech.co.uk
Phone / WhatsApp: +44 7777 624123

Because all memberships have a 12-month minimum term, cancellation during the minimum term does not remove your responsibility to pay for the full 12-month membership, unless required by law or agreed by Confident With Tech in writing.

The membership does not automatically renew after the 12-month term.

If you do not renew, your membership will end automatically at the end of the term.

Any unused Visits or benefits will expire when the membership ends, unless a specific renewal promotion or written agreement says otherwise.

16. Fair Usage

Membership is designed for reasonable personal use.

We may apply fair usage limits if support requests become excessive, unreasonable, outside the membership scope, or prevent us from fairly supporting other members.

Examples of unreasonable use may include:

  • Repeated urgent requests for non-urgent issues

  • Excessive WhatsApp messages outside booked Visits

  • Requests requiring extensive unpaid research or specialist work

  • Support requests for multiple households or non-members

  • Repeated missed Visits or late cancellations

  • Requests outside the agreed plan benefits

  • Requests that are better handled by a specialist provider

If fair usage becomes a concern, we will discuss this with you and try to agree a reasonable way forward.

17. Member Responsibilities

To help us provide safe and effective support, you agree to:

  • Provide accurate information about the issue

  • Tell us about any known device damage, account restrictions, or previous repair attempts

  • Back up important data where possible before support begins

  • Keep your passwords and personal information secure

  • Make your own decisions before deleting files, resetting devices, purchasing products, or changing important settings

  • Follow any safety or security advice given during the Visit

  • Treat Confident With Tech respectfully and appropriately

You remain responsible for your own devices, accounts, data, purchases, subscriptions, online activity, and decisions.

18. Passwords, Personal Data & Privacy

We may sometimes need to guide you through logging into accounts, changing settings, or accessing online services.

Where possible, you should enter passwords yourself. You should not share passwords unless absolutely necessary.

If a password is shared during support, you are encouraged to change it afterwards.

We will handle your personal information carefully and only use it to provide our services, manage your membership, process payments, communicate with you, and meet legal obligations.

Our Privacy Policy explains how we collect, use, and protect personal information.

Privacy Policy: https://confidentwithtech.co.uk/policies/privacy-policy

19. Data Loss & Device Issues

Technology support can sometimes involve risk, especially when changing settings, updating software, transferring data, deleting files, repairing accounts, troubleshooting faults, or connecting devices.

We will take reasonable care when providing support, but we cannot guarantee that:

  • Devices will always work as expected

  • Data, photos, files, messages, or contacts can always be recovered

  • Account access can always be restored

  • Software updates or transfers will be error-free

  • A device will not have existing or hidden faults

  • A third-party app, website, or service will continue to work as expected

You are responsible for backing up important data before any support takes place.

We are not responsible for data loss, device issues, account issues, or third-party service failures unless caused by our failure to use reasonable care and skill.

20. Online Safety & Scam Awareness

We may provide general guidance to help you recognise suspicious messages, scams, unsafe links, and common online risks.

However, we cannot guarantee that every scam, fraud attempt, virus, suspicious message, or online risk will be identified.

Our guidance is based on the information available at the time.

You remain responsible for final decisions, including whether to click links, make payments, contact organisations, block senders, report scams, change passwords, or take further action.

If financial fraud, identity theft, or criminal activity is suspected, we may recommend contacting your bank, Action Fraud, the police, or another appropriate organisation.

21. Products, Apps & Third-Party Services

We may recommend or help you use third-party products, apps, websites, devices, subscriptions, or services.

We are not responsible for third-party services, including their pricing, performance, availability, security, privacy policies, terms, updates, or changes.

Any purchase, subscription, or agreement with a third party is your own responsibility unless we have agreed otherwise in writing.

22. What Is Not Included

Unless specifically agreed in writing, membership does not include:

  • Hardware repairs requiring specialist tools, parts, or repair facilities

  • Advanced business IT support

  • Business networks, servers, or complex systems

  • Data recovery from damaged devices

  • Cybersecurity investigation or forensic work

  • Financial, legal, medical, or regulated professional advice

  • Purchase costs for devices, accessories, apps, subscriptions, or replacement parts

  • Support for illegal, unsafe, or unethical activity

  • Guaranteed recovery of accounts, passwords, lost data, deleted files, or compromised accounts

We may decline work that is outside our skillset, outside the membership scope, unsafe, inappropriate, or better handled by a specialist provider.

23. Behaviour, Safety & Right to Terminate

Confident With Tech is committed to providing friendly, respectful, and safe support.

We reserve the right to end a Visit immediately and/or terminate a membership if we experience or reasonably believe there has been:

  • Hostile behaviour

  • Abusive language

  • Threatening behaviour

  • Harassment

  • Discrimination

  • Unsafe conditions

  • Inappropriate conduct

  • Any situation that makes us feel uncomfortable, unsafe, or unable to continue providing support

Where a membership is terminated due to hostile, abusive, threatening, unsafe, or inappropriate behaviour, no refund will be given.

Where appropriate, the matter may be reported to the relevant authorities.

24. Changes to Membership Benefits, Pricing or Terms

We may occasionally update membership benefits, pricing, service areas, availability, or these Terms & Conditions.

If a change materially affects your current membership, we will give reasonable notice where practical.

Changes will not remove the core benefits already purchased during your current membership term unless necessary for legal, safety, operational, or availability reasons.

25. Ending or Suspending a Membership

We may suspend or end your membership if:

  • Payments are not made

  • You seriously or repeatedly breach these terms

  • You misuse the service

  • You repeatedly miss Visits or fail to give required notice

  • You behave abusively, threateningly, inappropriately, or unsafely

  • We are no longer able to provide the service in your area

  • Continuing the membership would be unsafe, unlawful, or unreasonable

If we end your membership, we will explain the reason where appropriate and confirm whether any refund is due.

No refund will be given where membership is terminated due to abusive, hostile, threatening, unsafe, or inappropriate behaviour.

26. Our Liability

We are responsible for providing services with reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Subject to your legal rights, we are not responsible for:

  • Loss caused by incorrect or incomplete information provided by you

  • Pre-existing device faults or account issues

  • Loss of data where no suitable backup was made

  • Third-party service failures

  • Losses that were not reasonably foreseeable

  • Business losses, loss of profit, or loss of opportunity where the membership is purchased for personal use

27. Complaints

If you are unhappy with any part of the service, please contact us so we can try to put things right.

Email: luke@confidentwithtech.co.uk
Phone / WhatsApp: +44 7777 624123

Please include your name, contact details, membership plan, and a clear description of the issue.

We aim to respond to complaints within 10 working days.

28. Governing Law

These terms are governed by the laws of England and Wales.

If a dispute cannot be resolved informally, it will be dealt with by the courts of England and Wales, unless your consumer rights allow otherwise.

29. Contact Details

For questions about these terms or your membership, please contact:

Confident With Tech
Email: luke@confidentwithtech.co.uk
Phone / WhatsApp: +44 7777 624123
Website: www.confidentwithtech.co.uk