This is for you if… you have clicked “forgot password” and the reset email simply will not appear.
I was helping someone in Stotfold with this recently. They had requested the reset three times, but the account was actually linked to an older email address they rarely used.
Check the simple things first
- Look in Junk, Spam, Promotions and Other folders.
- Search your inbox for the company name.
- Check you typed the right email address.
- Wait a few minutes before requesting another code.
Could it be going to an old address?
Many accounts were created years ago. If you have changed broadband, changed jobs or changed your phone number, the reset may be going somewhere you no longer check.
Check storage and filters
If your mailbox is full, new messages may bounce. If you have rules or blocked senders set up, the email may be moved or stopped before you see it.
Be careful with fake reset emails
Scammers send fake password reset messages too. If an email arrives unexpectedly, do not rush. Go to the company website or app yourself and request the reset from there.
If you are stuck
For ongoing help and peace of mind in Hertfordshire, Bedfordshire, Cambridgeshire and Suffolk, my membership can help. For one-off help getting back into an account, you can book a visit.